Frequently Asked Questions (FAQ)

How to place an order?

1. Visit estore.imperialtreasure.com to browse our CNY products selection
2. Select the item(s) you wish to purchase and click “Add To Cart”.
3. View the items in your shopping cart and confirm your selection (Shopping cart icon is located at the top of the page).
4. Click “Checkout” to complete the order.
5. Select the delivery mode preferred (Self-Collection)
6. Proceed to make payment (Acceptance of our Terms & Conditions is required)
7. Once payment is completed, an order confirmation will be sent to the email provided.

Do I need to set up an account to place an order?
An account is not required to shop and purchase at our e-store.  

Is there any minimum spending required for online ordering?
No. There is no minimum spending required for online ordering.

How do I know if my order is confirmed?
Upon confirmation of your order and payment is completed, an order confirmation will be sent to the email address provided. 

Can I cancel/refund my order? 
Once order is confirmed and payment is completed, any cancellation/exchange/refund of order is not allowed. It is important to check your order before proceeding with payment.

How long does it take to process the order?
Order(s) must be made at least two (02) working days in advance of the date of self-collection. For Corporate & Bulk purchases, orders must be made at least three (03) working days in advance of the date of self-collection/delivery.

Is earning of i-dollar (i$) allowed for purchase of CNY products? 
No. Earning of (i$) is not applicable for purchase of any CNY products. 

Is redemption of membership privileges allowed for purchase of CNY products? 
Yes. Redemption of membership privileges is allowed but cannot be used in conjunction with other membership programmes. 

What are the payment modes accepted?

• Mastercard
• Visa
• Paypal
• eNets
• AMEX

When can I collect the CNY products?

Collection of orders start on 12 January till 19 February 2019, at your choice of outlet available. 
 

What are the self-collection timings available?

The self-collection timings available are:
1. 11am to 3pm
2. 3pm to 6pm
3. 6pm to 9pm

Where can I order / collect the CNY products?

For Ordering & Collection

 御寶軒Imperial Treasure Fine Chinese Cuisine^

• Marina Bay Sands, Level 2 Dining, L2-04 | Tel: 6688 7788

御寶至尊烤鴨店Imperial Treasure Super Peking Duck^

• Asia Square Tower 1, #02-08/10 | Tel: 6636 1868
• Paragon, #05-42/45 | Tel: 6732 7838

御寶閣潮州酒家Imperial Treasure Fine Teochew Cuisine^

• ION Orchard #03-05 | Tel: 6736 2118
• Tanjong Pagar Centre, #02-01 & #03-01 | Tel: 6384 2722

御園  Imperial Treasure Fine Shanghai Cuisine^

• Takashimaya S.C, #04-22 | Tel: 6836 6909
  

御寶轩 Imperial Treasure Cantonese Cuisine^

• Crowne Plaza, Changi Airport T3, #01-02 | Tel: 6822 8228
• Great World City, #02-06 | Tel: 6732 2232

御寶火鍋店Imperial Treasure Steamboat^

• ION Orchard, #04-12A | Tel: 6636 9339
• Great World City #01-140 | Tel: 6235 6008

御寶南北小館Imperial Treasure Nan Bei Restaurant

• Ngee Ann City, #05-12/14 | Tel: 6738 1238

寶粥面专家 Treasures Noodle & Congee House^

• ION Orchard, #B3-17 | Tel: 6509 8283

  寶 一点心 Treasures Yi Dian Xin

• Parkway Parade, #02-14/17 | Tel: 6247 9218^
• Raffles City Shopping Centre, #B1-37 | Tel: 6262 1662^
• Changi Airport Terminal 4, #02-41 | Tel: 6283 3283

^Imperial Treasure Club participating restaurants.

What are the delivery timings available (only for orders more than 50 boxes)?

The delivery timings available are:
1. 10am to 12pm
2. 2pm to 6pm

Please take note that we are not able to accommodate any requests for a specific delivery timing. And the actual time of delivery may vary subject to the traffic and weather conditions, and any unforeseen circumstances.

Is there any delivery charge?

There is no delivery service for Treasure Pot and Yu Sheng items. Delivery service is available for festive goodies at S$50 per location. Complimentary delivery is available with spending above S$800.00 (subtotal) to one (01) location only. 

Do you deliver to overseas?

Delivery service is only available within Singapore island. 

How do I store my festive products?

• Imperial Treasure Pot / Abalone Treasure Pot - To enjoy the freshness of the Imperial Treasure Pot, please consume within 2 hours. 
• Prosperity Yu Sheng - To enjoy the freshness of the Yu Sheng, please consume within 2 hours. 
• Round Glutinous Rice Cake, Round Carrot Cake, Round Chestnut Cake, Round Yam Cake - Please keep refrigerated within 1 hour of purchase. Best consumed within 7 days from date of purchase. 
• Pineapple Cakes / Pineapple Pastry - They are best consumed as soon as possible before the best before date. Please store in a cool and dry place away from direct heat and sunlight. 

Please refer to the storage instructions on the packaging for more information.

How is my personal information used?

We may use your information for marketing and promotional purposes. Please refer to our Privacy Policy for further details.

How secure is my personal information?

The transmission of your personal information is encrypted when completing your online transaction to protect your personal information and will not be shared with third party.