Frequently Asked Questions (FAQ)

How to place an order?

1. Visit estore.imperialtreasure.com to browse our mooncake products selection
2. Select the item(s) you wish to purchase and click “Add To Cart”.
3. View the items in your shopping cart and confirm your selection (Shopping cart icon is located at the top of the page).
4. Click “Checkout” to complete the order.
5. Select the delivery mode preferred (Self-Collection)
6. Proceed to make payment (Acceptance of our Terms & Conditions is required)
7. Once payment is completed, an order confirmation will be sent to the email provided.

Do I need to set up an account to place an order?
An account is not required to shop and purchase at our e-store.  

Is there any minimum spending required for online ordering?
No. There is no minimum spending required for online ordering.

How do I know if my order is confirmed?
Upon confirmation of your order and payment is completed, an order confirmation will be sent to the email address provided. 

Can I cancel/refund my order? 
Once order is confirmed and payment is completed, any cancellation/exchange/refund of order is not allowed. It is important to check your order before proceeding with payment.

How long does it take to process the order?
Order(s) must be made at least two (02) working days in advance of the date of self-collection. For Corporate & Bulk purchases, orders must be made at least three (03) working days in advance of the date of self-collection/delivery.

Is earning of i-dollar (i$) allowed for purchase of mooncakes? 
No. Earning of (i$) is not applicable for purchase of any mooncakes. 


Is redemption of membership privileges allowed for purchase of mooncakes? 
Yes. Redemption of membership privileges is allowed only at physical outlets but cannot be used in conjunction with other membership programmes. 

What are the payment modes accepted?

• Mastercard
• Visa
• Paypal
• eNets

How will i receive my S$50 return voucher? 
S$50 Return voucher will be mailed to your registered address, which will take approximately 5 to 7 working days.  

When can I collect the mooncakes?
Collection of orders start on 18 August 1 October 2020, at your choice of outlet available. 
 

What are the self-collection timings available?
The self-collection timings available are:
1. 11am to 3pm
2. 3pm to 6pm
3. 6pm to 9pm

Where can I order / collect the mooncakes?
For Ordering & Collection

 御宝軒Imperial Treasure Fine Chinese Cuisine^

• Marina Bay Sands, Level 2 Dining, L2-04 | Tel: (65) 6688 7788

御宝至尊烤鸭店Imperial Treasure Super Peking Duck^

• Paragon, #05-42/45 | Tel: (65) 6732 7838
• Asia Square Tower 1, #02-08/10 | Tel: (65) 6636 1868

御宝阁潮州酒家Imperial Treasure Fine Teochew Cuisine^

• ION Orchard #03-05 | Tel: (65) 6736 2118
• Guoco Tower, #02-01 & #03-01 | Tel: (65) 6384 2722

御園  Imperial Treasure Fine Shanghai Cuisine^

• Takashimaya S.C, #04-22 | Tel: (65) 6836 6909
  

御宝轩 Imperial Treasure Cantonese Cuisine^

• Great World, #02-111/112 | Tel: (65) 6732 2232

御宝火鍋店Imperial Treasure Steamboat Restaurant^

• ION Orchard, #04-12A | Tel: (65) 6636 9339
• Great World, #01-140 | Tel: (65) 6235 6008
• 111 Somerset, #02-14/19 | Tel: (65) 6235 3882

宝粥面专家 Treasures Noodle & Congee House^

• ION Orchard, #B3-17 | Tel: (65) 6509 8283

  宝 一点心 Treasures Yi Dian Xin

• Paragon, #B1-08 | Tel: (65) 6262 3662^
• Parkway Parade, #02-14/17 | Tel: (65) 6247 9218^
• Raffles City Shopping Centre, #B1-37 | Tel: (65) 6262 1662^

^Imperial Treasure Club participating restaurants.

What are the delivery timings available (only for orders more than 50 boxes)?
The delivery timings available are:
1. 10am to 12pm
2. 2pm to 6pm

Please take note that we are not able to accommodate any requests for a specific delivery timing. And the actual time of delivery may vary subject to the traffic and weather conditions, and any unforeseen circumstances.

Is there any delivery charge?
Complimentary delivery is available with spending above S$300.00 (subtotal) to one (01) location only. Delivery service is available for  S$50 per additional location. 

Do you deliver to overseas?
Delivery service is only available within Singapore island. 

How do I store my mooncakes?

• Traditional Baked Mooncake - Best consumed within 2 months, refer to product packaging for expiry date. 
• Teochew Single Yolk Yam Pastry - To enjoy the freshness, best consumed within 3 days from date of purchase. 
• Mini Gold Custard Mooncake - To enjoy the freshness, best consumed within 3 days from date of purchase. 

Our mooncake and pastry are freshly made with no preservatives, Imperial Treasure holds no responsibility for the festive items once they are taken out of our premises. 

Please refer to the storage instructions on the packaging for more information.

How is my personal information used?
We may use your information for marketing and promotional purposes. Please refer to our Privacy Policy for further details.

How secure is my personal information?
The transmission of your personal information is encrypted when completing your online transaction to protect your personal information and will not be shared with third party.