Frequently Asked Questions (FAQ)

How to place an order?

1. Visit estore.imperialtreasure.com to browse our mooncake selection
2. Select the item(s) you wish to purchase and click “Add To Cart”.
3. View the items in your shopping cart and confirm your selection (Shopping cart icon is located at the top of the page).
4. Click “Checkout” to complete the order.
5. Select the delivery mode preferred (Self-Collection)
6. Proceed to make payment (Acceptance of our Terms & Conditions is required)
7. Once payment is completed, an order confirmation will be sent to the email provided.

Do I need to set up an account to place an order?

1. An account is not required to shop and purchase at our e-store.

What are the promotions available?

1. Imperial Treasure Club Members’ Exclusive^

^Available at Imperial Treasure Club participating restaurants only, mooncake purchases are not applicable for Earning of i-dollar (i$). For Early Bird purchases, collection of orders available from 22 Aug 2017 to 24 Sep 2017.

2. E-store (estore@imperialtreasure.com)

Advance order of two (02) working days is required. For Early Bird purchases, collection of orders available from 22 Aug to 24 Sep 2017.

3. Corporate & Bulk Purchase Order

For corporate & bulk purchase orders (50 boxes & above), please call (65) 9171 2978 or email to mooncake@imperialtreasure.com

*Advance order of three (03) working days is required.

Is there any minimum spending required for online ordering?

No. There is no minimum spending required for online ordering.

How do I know if my order is confirmed?

Upon confirmation of your order and payment is completed, an order confirmation will be sent to the email address provided. 

Can I cancel/refund my order? 

Once order is confirmed and payment is completed, any cancellation/exchange/refund of order is not allowed. It is important to check your order before proceeding with payment.

How long does it take to process the order?

Order(s) must be made at least two (02) working days in advance of the date of self-collection. For Corporate & Bulk purchases, orders must be made at least three (03) working days in advance of the date of self-collection/delivery.

What are the payment modes accepted?

• Mastercard
• Visa
• Paypal
• eNets
• AMEX

When can I collect the mooncakes ?

For early bird orders, collection of orders start on 22 August till 24 September 2017, at your choice of outlet available. 
For other orders, collection of orders is valid till 24 September 2017, at your choice of outlet available. 

What are the self-collection timings available?

The self-collection timings available are:
1. 11am to 3pm
2. 3pm to 6pm
3. 6pm to 9pm

Where can I order / collect the mooncakes?

For Ordering & Collection

 御寶軒Imperial Treasure Fine Chinese Cuisine^

• Marina Bay Sands, Level 2 Dining, L2-04 | Tel: 6688 7788

御寶至尊烤鴨店Imperial Treasure Super Peking Duck^

• Asia Square Tower 1, #02-08/10 | Tel: 6636 1868
• Paragon, #05-42/45 | Tel: 6732 7838

御寶閣潮州酒家Imperial Treasure Fine Teochew Cuisine^

• ION Orchard #03-05 | Tel: 6736 2118

御園  Imperial Treasure Fine Shanghai Cuisine^

• Takashimaya S.C, #04-22 | Tel: 6836 6909

御寶轩 Imperial Treasure Cantonese Cuisine^

• Crowne Plaza, Changi Airport T3, #01-02 | Tel: 6822 8228
• Great World City, #02-06 | Tel: 6732 2232

御寶火鍋店Imperial Treasure Steamboat^

• ION Orchard, #04-09/10 | Tel: 6636 9339
• Great World City #01-37 | Tel: 6235 6008

御寶海鮮酒家Imperial Treasure Seafood Restaurant^

• Jem, #B1-11 | Tel: 6339 1811

御寶南北小館Imperial Treasure Nan Bei Restaurant

• Ngee Ann City, #05-12/14 | Tel: 6738 1238
• Tampines 1, #02-04 | Tel: 6484 3323

御寶麵包之窗Imperial Treasure Bakery

• Asia Square Tower 1, #02-18/19 | Tel: 6636 1862
• 100AM, #01-10/14A| Tel: 6636 1661
• 26 Midview City, #01-121 | Tel: 6659 1021

For Ordering Only

御寶粥麵專家Imperial Treasure Noodle & Congee House

• 100AM, #02-10/11 | Tel: 6543 6668
• ION Orchard, #B3-17 | Tel: 6509 8283

 御寶拉麵小籠包Imperial Treasure La Mian Xiao Long Bao

• Resorts World Sentosa, The Forum, #B1-202 | Tel: 6686 2922

 寶 Treasures 一点心 Yi Dian Xin

• Paragon, #B1-08 | Tel: 6262 3662
• Parkway Parade, #02-14/17 | Tel: 6247 9218
• Raffles City Shopping Centre, #B1-37 | Tel: 6262 1662

*Teochew Single Yolk Yam Pastry is available for collection at selected restaurants only.

^Imperial Treasure Club participating restaurants.

What are the delivery timings available (only for orders more than 50boxes)?

The delivery timings available are:
1. 10am to 12pm
2. 2pm to 6pm

Please take note that we are not able to accommodate any requests for a specific delivery timing. And the actual time of delivery may vary subject to the traffic and weather conditions, and any unforeseen circumstances.

Is there any delivery charge?

Delivery service is available at S$50 per location. Free delivery to one (01) location is available for purchases of 50 boxes and above. 

Do you deliver to overseas?

Delivery service is only available within Singapore island. 

How do I store my mooncakes?

Our mooncakes are best consumed within 3 days of opening from the date of purchase, as they freshly prepared and contains no preservatives.

Traditional Baked Mooncake – Please keep refrigerated and avoid direct sunlight. 
Snowskin Durian Mooncake – Please keep frozen within 1 hour of purchase.
Yam Pastry – Please keep refrigerated within 1 hour of purchase. 

Please refer to the storage instructions on the packaging for more information.

How is my personal information used?

We may use your information for marketing and promotional purposes. Please refer to our Privacy Policy for further details.

How secure is my personal information?

The transmission of your personal information is encrypted when completing your online transaction to protect your personal information and will not be shared with third party.