FREQUENTLY-ASKED QUESTIONS (FAQs)- Dining Vouchers & General (including Wines & Festive Products)

Gift Vouchers

General (including Wines)

1. Can I self-collect the Dining Voucher(s) at any Imperial Treasure outlets?
For self-collection, please order directly from the outlets. 
Refer to the outlets’ details here: https://www.imperialtreasure.com/restaurants

2. How long does it take to receive the Dining Voucher(s) via delivery?
It takes approximately 5 to 7 working days.

3. What is the validity of the Dining Voucher(s)?
The validity of the voucher will be 12 months from the date of issue.

4. Can I use the Dining Voucher(s) at other Imperial Treasure outlets outside Singapore?
No. The use of Dining Voucher(s) is only for use within Singapore.

 

General (including Wines)

1. Can I cancel my order?
In the event that you have confirmed and submitted your orders, no cancellations are allowed.

2. What is your payment mode?
We accept payment via PayPal at the moment. If you do not have a PayPal account, you can pay via credit card though the PayPal payment gateway.

3. Do you provide Delivery for the Wine purchases?
No. Wine purchases via E-store will be applicable for self-collection only, at all Imperial Treasure outlets except Treasures Yi Dian Xin.

4. What information do you collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other relevant information.

5. How to you manage our information?
Please refer to our Privacy Notice here: https://www.imperialtreasure.com/privacy 

6. How do I provide feedback?
Please email us at sg.marketing@imperialtreasure.com