FREQUENTLY-ASKED QUESTIONS (FAQs)- Dining Vouchers & General

Gift Vouchers

.

1. What delivery methods are available for Dining Voucher(s)?
Dining Vouchers may be self-collected at your preferred Imperial Treasure outlets or delivered via courier to the designated address.

2. How long does it take to receive the Dining Voucher(s) via delivery?
It takes approximately 5 to 7 working days.

3. What is the validity of the Dining Voucher(s)?
The validity of the voucher will be 12 months from the date of issue.

4. Can I use the Dining Voucher(s) at other Imperial Treasure outlets outside Singapore?
No. The use of Dining Voucher(s) is only for use within Singapore.

5. How is the tier discount for the $100 Dining Voucher applied?
The tier discount will be automatically applied to the cart once the minimum purchase quantity is met.

6. Can Dining Voucher(s) be used in conjunction with Imperial Treasure Club privileges or e-vouchers?
No. Dining Vouchers cannot be used in conjunction with Imperial Treasure Club privileges or e-vouchers. Customers may choose to apply either one, but not both in the same transaction.

 

General

1. Can I cancel my order?
In the event that you have confirmed and submitted your orders, no cancellations are allowed.

2. What is your payment mode?
We accept payment via PayPal at the moment. If you do not have a PayPal account, you can pay via credit card though the PayPal payment gateway.

3. What information do you collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other relevant information.

5. How to you manage our information?
Please refer to our Privacy Notice here: https://www.imperialtreasure.com/privacy 

6. How do I provide feedback?
Please email us at sg.marketing@imperialtreasure.com