Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

 

GIFT VOUCHERS

1. Can I self-collect the gift vouchers at any outlets

For self-collection, please order directly from the outlets.

 

2. How long does it take to receive the Gift Voucher(s)?

It takes approximately 5 to 7 working days.

 

3. What is the validity of the Gift Voucher(s)?

The validity of the voucher is 12 months from the date of issue.

 

GENERAL

1. Can I cancel my order?

In the event that you have confirmed and submitted your orders, no cancellations are allowed.

 

2. What is your payment mode?

We accept payment via PayPal at the moment. If you do not have a PayPal account, you can pay via credit card though the PayPal payment gateway. 

 

3. What information do you collect?

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information or other relevant information.

 

4. How to you manage our information?

Please refer to our Privacy Notice here.

 

5. How do I provide feedback?

Please email us at sg.marketing@imperialtreasure.com.