FREQUENTLY-ASKED QUESTIONS (FAQs)- Dining Vouchers, General & Festive Products)

Chinese New Year (Festive Cakes, Treasure Pots & Fatt Choy Yu Sheng)

1. When is the sale of your CNY Festive items?

The sale of our CNY Festive items will commence online starting from 6 January 2025 and will be available in-store from 6 January 2025. Kindly note that the cutoff date for online order submissions for Abalone Treasure Pots and Festive Cakes is 22 January 2025, and 7 February 2025 for all Fatt Choy Yu Sheng.

2. When can I collect the CNY Festive items?
Collection starts from 9 January 2025. 3 working days advance order is required.

3. What are your outlets' details and operations hours?

Refer to outlets’ details here: https://www.imperialtreasure.com/restaurants

4. Do you offer delivery for your CNY Festive items?

Unfortunately, we do not offer delivery services for our CNY Festive items.

5. Is earning of i-dollar (i$) allowed for purchase of CNY Festive items?
The earning of (i$) is NOT applicable for online purchases of any CNY Festive items.

6. How do I know the order went through?
Upon successful placement of your order, you will receive a confirmation email from us.

7. What do I need to show at the restaurant to pick-up my order?
Please show your confirmation email (no printed email is required).

8. Can I order in advance?
Yes, you can order up to 3 days in advance, either in-store or online.

Gift Vouchers

1. Can I self-collect the Dining Voucher(s) at any Imperial Treasure outlets?
For self-collection, please order directly from the outlets.
Refer to the outlets’ details here: https://www.imperialtreasure.com/restaurants

2. How long does it take to receive the Dining Voucher(s) via delivery?
It takes approximately 5 to 7 working days.

3. What is the validity of the Dining Voucher(s)?
The validity of the voucher will be 12 months from the date of issue.

4. Can I use the Dining Voucher(s) at other Imperial Treasure outlets outside Singapore?
No. The use of Dining Voucher(s) is only for use within Singapore.

General Products

1. Can I cancel my order?
In the event that you have confirmed and submitted your orders, no cancellations are allowed.

2. What is your payment mode?
We accept payment via PayPal at the moment. If you do not have a PayPal account, you can pay via credit card though the PayPal payment gateway.

3. What information do you collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number, credit card information or other relevant information.

5. How to you manage our information?
Please refer to our Privacy Notice here: https://www.imperialtreasure.com/privacy

6. How do I provide feedback?
Please email us at sg.marketing@imperialtreasure.com